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It was late, 25 below in Dawson and there was only one more cable connection left. It should have been a simple connection…if fingers weren’t so easily frozen. One guy headed out to finish the job while the other 4 stayed warm in the truck… No luck. Did they call the customer and say, “We’ll come back tomorrow and finish this off?” They did not. Did they harass guy #1 for being a poor excuse for a tradesman? They did not. Did they say “Well, that’s good enough.” They wouldn’t dream of it. Because the Total North Way is that good enough is not enough. When you’re on the job, everyone’s got everyone’s back and success is the customer getting what they were promised. Even if it means 5 guys taking turns on a particularly frigid night until the job is done. Which they did.
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